The Airline Industry, Explained

Ever wonder how the major airlines can have full planes and low customer satisfaction but still lose money?  Then read this excerpt from "Young Fliers See the Film, Be It PG or R":

“Parents have to be responsible for the actions of their kids — whether they shouldn’t look at the screen or look away,” said Eric Kleiman, director of product marketing for Continental Airlines.

and this one:

Mr. Kleiman, of Continental, agreed, saying: “People love Pepsi, and we don’t serve that, so there you go, we just ruined their flight. That’s an accurate analogy.”

Let’s try another accurate analogy:  Eric Kleiman being a director of marketing for Continental is like a moron being director of marketing for an airline.  No, wait, that’s a simile.  But an accurate one.

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