[As if I needed them.]
- I ordered something from Costco.com. Between when I ordered it and when it shipped, they dropped the price by $30. I called their customer service line and they agreed to refund the difference, no questions asked. OK, two questions: They asked me the order number and they asked me to confirm the price difference.
- I purchased a three-pack of HP inkjet cartridges a while ago. I used up the first cartridge and installed the second cartridge and discovered shortly thereafter that the second cartridge was defective. I went back to the warehouse with the packaging (including the third, unused cartridge) and the defective second cartridge but no receipt. They said that because I’d used “less than half”, they would give me a full refund. Again, no questions asked.